Due the safety reasons packages cannot be opened or checked while the courier awaits!
The shipping is for 55 EGP within Cairo, 60 EGP for Alex, and between 65 :
90 for other governors arrive within 2-6 working days.
Refunds and returns could be done within 48 hours of receiving the order.
Exchanges could be done within 48 hours of receiving the order, with 40: 50 depending on the area
Refunds could be done within 48 hours of receiving the order, without any additional fees
All products must be returned UNWORN and in the same packaging they
arrived in
*stainless steel rings MUST still have their size tag attached
Earrings and pierced items can not be returned/exchanged due to hygiene
reasons.
All of our products are carefully checked before they lovingly packaged
If for any reason your items are faulty or have been damaged in transit, please
get in touch immediately via email at hello@velvetaccessoriess.com
Or send a message on Facebook / Instagram attaching an image of the item to
speed the process along.
INTERNATIONAL SHIPPING
Velvet ships all over the world. All additional taxes, customs, and import duties are the responsibility of the customer. We do however do our best to minimize your costs upon arrival to your country.
No refunds/exchange on all international orders
International orders are to be fully paid before shipping.
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